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Organization

Getting started with your new operating system

How to Create a Message TemplateEfficiently Send Commonly Used Messages By Creating a Message Template
Getting Started

Step-by-step articles for new users to get the hang of things

Getting Started with AI Event ManagerYour getting started guide for building events, cloning events, and editing events using AI or manual editing.
How to Invite a New AdminCreate and Invite New Admin Roles to the Platform
How to Add a New TrainerAdd and Manage New Trainers in Your System
How to Create a Public EventCreate a Public Event: Camps, Clinics, & More
How to Set Your Terms and ConditionsEdit Your Facility's Legal Terms & Conditions For User Registration Agreements
How to Create a Waiver or ContractCreate and Customize Waivers (Contracts) For User Registration
How to Reset a User's Password as an AdminUse Admin Abilities to Reset a User's Password
How to Adjust an Assigned Permission LevelManage Admin Users' Access by Re-Assigning an Existing Permission Level
How to Edit Admin AccessManage and Update Admin Account Access Levels
How to Create and Edit Admin PermissionsCustomize Individual Administrator Account Permissions at Your Facility
How to Create and Share a Private MembershipCreate a New Membership With a Sharable Direct Link
How to Send SMS to Your UsersSend Text Messages to a Customized Recipient List at a Scheduled Time
How to Change Your Admin NotificationsPersonalize Notifications to your Personal Preference as an Admin
How to Create a Coupon CodeCreate and Fully Customize Coupons and Promotions for Users to Collect and Save
How to Access an Athlete's Stats Page (Admin View)Navigate to Athletes' Personal Stats, Video, and More
How to Bulk Upload UsersInvite up to 100 Users with Pre-Populated Information to the Platform Instantly
How to Update a User TypeModify Account Status By Updating the User Type
Key for Admin PermissionsItalicized permissions are permissions for both admins and coaches/trainers. Regular text is only Admin permissions
Getting Started with MessengerYour getting started guide for simple messaging, building campaigns, saving templates, and managing scheduled messages.
Pre-Onboarding Setup GuideThis step-by-step article walks new admins through what to set up before their onboarding call with the StatStak team.
Pre-Onboarding GuideWalkthrough to prepare you for your first onboarding call
Customizing your site

Setting available hours, content, terminology, and more

How to Create a New FeatureAdd New Online Features to Match Your Facility
How to Set Feature Hours for RentCustomize the Hours For Your Facility's Rentable Features
How to Set up a Link in Your NavigationCustomize Your Landing Page Navigation By Adding an External Link
How to Add the Pay Button to Your PageAdding the 'Pay' button to your landing page for assorted financial transactions.
How to Create a Product to SellAdd Products to the Instant Checkout Option for Users to Purchase
How to Add AlumniPopulate Your Alumni Database With Athlete and Commitment Details
How to Edit Credit PackagesCustomize Existing User Credit Packages for Purchases
How to Customize Automated MessagesCustomize How, When, and What Messages are Sent to your Users
How to Change Aspect Ratios on Event ImagesChange Event Images to an Alternative Aspect Ratio from the Default Option
How to Create Custom Revenue CategoriesCreate, Customize, and Delete Revenue Categories Specific to your Facility
How to Create and Manage ArticlesCreate, Customize, & Manage Articles to Share With Users
How to Customize the 'About Us' Pages From the Admin Portal and Home ScreenCustomize the About Us Pages to Match Your Facility and Preferences
How to Edit Custom Facility TerminologyChange Default Terminology to Fit Your Facility's Style and Needs
How to Customize the Admin Portal DashboardCustomize the Admin Portal Dashboard KPI's and Modules for Reporting Specified Metrics
How to Change Trainer RatesUpdate the Individually Assigned Lesson Rates for Any Trainer on Staff in the Trainers About Us Page
How to Create and Edit your About Us Facilities pageQuickly learn how to input and edit a facilities page under about us on the landing page
User Pop-up Tools GuideAn Overview of all the tools you can access when you select a user in the admin portal
Add-ons, Upselling & LeadsAccess your add-ons, upselling, and leads through the settings to bolster your facility!
Schedule Management

Creating, cloning, and sharing events

How to Set Trainer HoursConfiguring and Managing Trainer Schedules with Precision
How to Clone an EventDuplicate Any Public Event to a Future Date
How to Cancel an Event as an AdminCancel and Issue Automatic Refunds for User Events
How to Use Day BlockersAssign a Day Blocker to Restrict a Trainer's Availability
How to Create a LessonCreate a Lesson for Specified Users and Trainers
How to Send AI-Generated Messages for Trainer Hour UpdatesKeep Clients Updated with AI-Generated Messages About Changes to Trainers' Hours
How to Export Event Registration DataDownload Individual Event Registration Data for Exporting
How to Create and Assign QuestionsCreate New Questions to Assign in the Event Creation Process to Gather Data About Your Attendees as they Register
How to Bulk Edit EventsSelect Multiple Events to Edit Simultaneously
How to Create Add-OnsCreate Add-Ons to Customize Expand Event Features
How to View, Sign, and Send WaiversExport Waiver Links, Download Waivers to Sign, & Download Waiver Signatures
How to Create a SeriesUse the Event Creation Feature to Create and Customize a Series of Events
How to Create an AssessmentCreate and Customize an Assessment For Users to Sign Up For
How to Create & Manage Event CategoriesCreate and Customize Event Categories For Users to Sign Up For
How to Create and Export a TryoutCreate and edit Tryouts and Download Tryout Data for Exporting
How to Add Athletes to Events in the Admin PortalQuickly add athletes to events in order to keep an organized structure of events
How to Create, View, and Edit Prepaid EventsEasily create and manage prepaid events for your users in the Admin Portal