This guide provides administrators with a comprehensive and secure method to reset user passwords on the StatStak platform. By following these steps, administrators can ensure quick resolution of access issues while maintaining the integrity and security of user accounts and system data.
Step-by-Step Guide:
1. Access User Management:
In the admin portal, navigate to the sidebar menu and click on the 'Users' tab to view and manage user accounts.
2. Search for the User:
Use the search bar in the 'Users' section to locate the specific user by entering their name or username. Click 'Search' to filter the results.
3. Initiate Password Reset:
Find the desired user in the list and click the 'password reset' icon adjacent to their name to initiate the reset process.
4. Option 1: Send Password Reset Link:
A dialog box will appear. Choose to send a password reset link to the user's email on file by clicking the 'Send reset password' button.
5. Option 2: Set a Temporary Password:
Alternatively, set a temporary password for the user, especially if they have issues receiving emails. This allows the user to log in and update their password independently.
💬 This solution is recommended if the user 'did not receive the invitation', likely due to a server blocking the invite or a spam filter.
6. Send the Temporary Password:
After selecting the 'Set temporary password' option, click on 'Send reset password' to dispatch an SMS with the temporary password to the user.
7. Confirmation Message:
After sending the reset link or temporary password, a success message will confirm the action taken. Click 'Continue' to return to the admin portal.
Admins are equipped with the necessary tools and procedures to effectively manage user account security through password resets, safeguarding both individual user access and overall system security. This systematic approach ensures a consistent and reliable experience within the StatStak Labs platform.
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