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How to Send a User a Temporary Password

Send Users a Temporary Password to Access Their Accounts

Adam Hobson avatar
Written by Adam Hobson
Updated over 11 months ago

This guide provides a detailed walkthrough on how to issue temporary passwords to users on the StatStak Labs platform. The steps include navigating the admin panel, locating a user, initiating a password reset, sending the temporary password, and confirming the process. Each step is meticulously outlined to ensure administrators can efficiently manage user access and maintain system security.

Step-by-Step Guide:

1. Accessing Users:

Navigate to the administration portal of StatStak Labs and log in. Locate and click on the 'Users' tab found in the administration navigation menu. This section allows for management of individual user accounts.

Click on Users

2. Locating the User:

Ensure the 'Users' tab is active. This will display a list of user accounts. Utilize the search bar at the top of the page to locate the user account by typing their first name, last name, or associated email address.

Click on search…

3. Initiating Password Reset:

Find and click the 'Lock Circle' icon adjacent to the user’s name. This icon is a shortcut to the security settings, including password reset options. Clicking this icon will open the password reset options for that user.

Click on lock_reset

4. Send the Temporary Password:

In the reset options, click on 'Set temporary password' to generate a new, secure temporary password for the user. Select 'Send reset password' to dispatch this temporary password to the user’s mobile device via text message, ensuring immediate access.

Select temporary password, then hit send reset password. The user will receive a temporary password via text

5. Confirmation Message:

After sending the password, a confirmation message will be displayed. Click 'Continue' to finalize the process and return to the admin portal, confirming that the temporary password has been successfully sent.

Click continue to return to the admin portal

The outlined steps in this guide provide a clear and efficient method for administrators to manage user access by sending temporary passwords. This systematic approach ensures a consistent and reliable experience within the StatStak Labs platform.


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